Which two

of the following statements are

correct?

a) 

Quality control refers to activities associated with

guaranteeing the quality of a product or service.

b) 

Although Deming is best known for his emphasis on managing a

system for improving quality, his thinking was based on teamwork and leadership

for continual improvement.

c) 

Juran identified three basic processes that are essential to

manage in order to improve quality. The three aspects of Juran’s trilogy are

planning, control and evaluation.

d) 

There are a variety of mechanisms firms use in globalising,

of which partnering is one.