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A client raises their voice, demanding immediate attention. How should you de-es...

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A client raises their voice, demanding immediate attention. How should you de-escalate the situation?

"I’m not able to help if you keep shouting."

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"I can see you’re frustrated. Let’s slow down and work through this step by step."

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"We can only move forward if you calm down first."

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"I’ll get to you after other clients."

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