An advisor recommends a life cover of R2 000 000 to a client after doing a full financial needs analysis. He explained all the benefits of a life cover but omitted to explain the general exclusions of the policy, however this was included in the policy documents sent to the client which the client duly signed. Does this constitute Treating Customers Fairly?
Yes, clients are expected to read before signing documents
0%
No, although clients are expected to read documents before signing, this is not in accordance with Outcome 4 of the principles
0%

Question

An advisor recommends a life cover of R2 000 000 to a client after doing a full financial needs analysis. He explained all the benefits of a life cover but omitted to explain the general exclusions of the policy, however this was included in the policy documents sent to the client which the client duly signed. Does this constitute Treating Customers Fairly?

Yes, clients are expected to read before signing documents

0%

No, although clients are expected to read documents before signing, this is not in accordance with Outcome 4 of the principles

0%

Answer

Yes, clients are expected to read before signing documents

Answer

No, although clients are expected to read documents before signing, this is not in accordance with Outcome 4 of the principles

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An advisor recommends a life cover of R2 000 000 to a client after doing a full ...

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