You are asked by the nurse to attend to an angry patient at
Triage. The patient is sitting at Triage and you introduce yourself as the
doctor. He appears to be extremely angry about the long wait. He is calm and
not physically aggressive.

Which of the following is the most appropriate first step in
your interaction with this patient?

Question

You are asked by the nurse to attend to an angry patient at
    Triage. The patient is sitting at Triage and you introduce yourself as the
    doctor. He appears to be extremely angry about the long wait. He is calm and
    not physically aggressive.

Which of the following is the most appropriate first step in
    your interaction with this patient?

Accepted Answer

Listen
and identify the patient’s needs and feelings

Answer

Ask
a closed ended question

Answer

Ensure
you maintain constant eye contact

Answer

Setting
limits of behaviour tolerated in the ED

Answer

Explain
that you will call for security officers to escort him out of ED

Crowdly

You are asked by the nurse to attend to an angry patient at Triage. The pati...

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