You're a new IT support specialist at your first job. Yesterday, the company's email system went down for 2 hours during a busy workday. About 200 employees couldn't send or receive emails, which caused some meeting delays and frustration. You were part of the team that helped fix the problem, and your supervisor asked you to reflect on what happened using Gibbs' Reflective Cycle to help you learn and grow professionally.
What Happened:

10:00 AM: Email system stopped working
10:15 AM: Employees started calling IT help desk
10:30 AM: You and your team identified the problem (server needed restart)
11:30 AM: Senior technician restarted the server
12:00 PM: Email system was working normally again You're using Gibbs' Reflective Cycle to think about the email outage. In the Evaluation stage, you need to think about what went well and what didn't go well. Which statement belongs in the Evaluation stage?

Question

You're a new IT support specialist at your first job. Yesterday, the company's email system went down for 2 hours during a busy workday. About 200 employees couldn't send or receive emails, which caused some meeting delays and frustration. You were part of the team that helped fix the problem, and your supervisor asked you to reflect on what happened using Gibbs' Reflective Cycle to help you learn and grow professionally. 
 What Happened: 
 
 10:00 AM: Email system stopped working 
 10:15 AM: Employees started calling IT help desk 
 10:30 AM: You and your team identified the problem (server needed restart) 
 11:30 AM: Senior technician restarted the server 
 12:00 PM: Email system was working normally again You're using Gibbs' Reflective Cycle to think about the email outage. In the Evaluation stage, you need to think about what went well and what didn't go well.  Which statement belongs in the Evaluation stage?

Answer

"We fixed the problem within 2 hours, but it took us 30 minutes to figure out what was wrong"

Answer

"The email server crashed because it hadn't been restarted in several weeks"

Answer

"I felt nervous when employees started calling because I wasn't sure how to help them"

Answer

"Next time, I will learn more about email servers so I can help faster"

Crowdly

You're a new IT support specialist at your first job. Yesterday, the company's ...

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