You will hear a person talking about a mobile phone. Complete the gaps with the missing information. 

3.1. The speaker felt annoyed when he  because of a woman who was distracted by her mobile phone.

3.2. The speaker draws attention to a recent change in New Yorkers’ 

as far as their use of

smartphones is concerned.

3.3. To show how serious the problem is, the speaker gives a few

examples of

3.4. When talking about his act of resistance, the speaker assures

listeners that, in general,  

distracted walkers are actually