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Scenario:
A software development company is working on a project to create a new customer relationship management (CRM) system for a client. The project team includes business analysts(BA), developers, and project managers. One of the requirements elicitation technique used is interview.
The team schedules one-on-one interviews with stakeholders, including the client's sales representatives, customer support executives and marketing managers.
What questions the BA can ask to the stakeholders during the interview sessions?