While discussing treatment options, a patient says, "I feel like I'm just a number here. No one cares." What is the best way to respond to validate their feelings?

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Answer

"Let’s focus on your treatment options instead."

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"I see you’re feeling undervalued. Can you tell me more?"

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"That’s not true; we care about all our patients."

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"You shouldn’t feel that way; we’re doing our best."

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While discussing treatment options, a patient says, "I feel like I'm just a numb...

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