Scenario: You are the project manager for a large infrastructure project. Your team is diverse, with members from various backgrounds, cultures, and experience levels. While the team generally works well together, you’ve noticed a recent increase in interpersonal conflicts, particularly around communication styles and decision-making processes. Some team members seem reluctant to voice their opinions, while others dominate discussions, leading to frustration and a sense of disengagement among quieter members. Question: What is the MOST effective action for you to take as the project manager to address these escalating interpersonal conflicts and foster a more collaborative and inclusive team environment?

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Answer

Organize a workshop focusing on conflict resolution techniques and active listening skills.

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Assign individual mentors to team members who are struggling to participate effectively in discussions.

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Delegate conflict resolution to a designated team member with strong interpersonal skills and conflict management experience.

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Hold a team meeting to directly address the conflicts.

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Implement a strict communication protocol, outlining clear channels and expectations for all team interactions.

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Scenario: You are the project manager for a large infrastructure project. Your ...

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