A person or a company that sells package tours created by tour operators to customers.

It is a small hotel which has between 10 and 100 rooms, offering a unique decor and personalised service.

The hotel department where customers arrive where they complete the check-in process.

A budget accommodation type providing lodging, typically in shared dormitory rooms, mainly for backpackers and students.

A small vacation rental near a natural attraction like a lake, forest or mountain.

A revenue technique when rooms rates are updated regularly with forecasted demand rather than applying static rates.

It is the price or a package offer for which a hotel room is sold.

An intermediary company that purchases hotel rooms in bulk to commercialise them through travel agencies.

An offer that includes multiple components, such as accommodation, meal, catering or an organised tour, being commercialised under a single price.

It is the last interaction during the guest cycle. During the check-out process the guest leaves the room and settles the outstanding balance.

The vacant rooms available for guests to reserve.

The team responsible for the ensuring the high-quality operation of services and processes that support the hotel business.

That marketing fee that a distribution channel, such as a platform like Booking.com or Expedia, receives from a hotel for commercialising accommodation and other services.

A person or a company that comes up with holiday ideas, designs the travel itinerary, contracts the services and creates the package tours.

A hotel with a unique brand and individual management that is not part of an international hotel group or chain.