After a patient receives the wrong exercise programme, the clinic's response is to issue a written warning to the therapist, put up 'Be careful!' posters and repeat the general training session for all staff. Which approach to error does this response represent, and why is it likely to fail?

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Accepted Answer

The person approach - the conditions that set up the error remain, so the next person meets the same trap

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The system approach - it relies too heavily on redesigning the layout of the clinIc

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The person approach - it removes too much individual blame from the therapist

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The system approach - it changes tools and procedures but ignores individual responsibility

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The hierarchy of controls - it applies elimination before considering training

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After a patient receives the wrong exercise programme, the clinic's response is ...

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