While a guest completes a registration form, a receptionist leans across the counter and watches closely. The guest steps backwards. What is the most appropriate interpretation and response?

Question

Answer

The receptionist should maintain the position because close supervision reduces registration errors.

Answer

The receptionist has probably invaded the guest’s personal space and should step back while remaining available.

Answer

The guest requires assurance, so the receptionist should increase eye contact and move closer.

Answer

The guest is refusing to cooperate, so the receptionist should insist on immediate completion.

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While a guest completes a registration form, a receptionist leans across the cou...

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