While troubleshooting a fairly routine printing problem, the customer explains in great detail precisely what he was trying to do, what happened when he tried to print, and what he had attempted as a fix for the problem. At what point should you interrupt him?

Question

Accepted Answer

Never

Answer

As soon as you have a solution

Answer

As soon as you understand the problem

Answer

After he describes the first problem

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While troubleshooting a fairly routine printing problem, the customer explains i...

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