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Some key intrinsic factors that may positively impact on active listening include (choose all that apply):
Continuing repeating what they said word for word so they know you have heard
Observing the other person's non-verbal messages
Avoiding all eye contact or direct line of sight at all times.
Staring into their eyes while they talk
Using your own verbal and non-verbal cues such as nodding, paraphrasing or sounds such as "uh ha"
Acknowledging and avoiding any bias or assumptions about the person, their race, culture, gender or sexuality
Positioning your body towards the person at an appropriate cultural distance.
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