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Read the text and answer the question.Last month, I decided to buy a new jacket that had just gone on sale. I didn't want to pay in cash, so I used my credit card for the transaction. When I got home, I realized there was a small hole in the sleeve, which was awful. I went back to the shop immediately, but I couldn't find my receipt anywhere. The manager was kind and allowed me to exchange it for a different one anyway.What was the main problem the speaker had?