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Read the paragraph below and identify the occupation described. They are professionals that speak and advocate for a particular category of people, such as customers, victims, children or patients. They help to do what is best for the people they represent and need to be extremely empathetic to the situations involved. They may need to keep information confidential or know when to report certain types of information to authorities or involved people. They generally need to excel at communication and problem solving, in addition to being compassionate. Given that many of the people they represent are vulnerable or might share sensitive information, they need to be trustworthy.