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In March 2018 was announced that the source of the latest outbreak of the lister...
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In March 2018 was announced that the source of the latest outbreak of the listeriosis disease was traced back to an Enterprise Foods facility in Polokwane, Limpopo Province. Woolworths (a popular South African retailer offering fashion, food, beauty and homeware) acknowledged that Enterprise Food supplies meats for the products it was recalling, necessitating that some of the house brand products be pulled from the shelves or taken back for a refund. Around the country, supermarkets pulled processed meat products off their shelves and called on consumers to return processed meat products to store for a refund. Woolworths followed suit, asking customers to return close to 35 different product items to store for full refund. Suppose the team in charge of managing the recall of potentially listeriosis contaminated products for Woolworths has decided that outsourcing the reverse logistics process for potentially contaminated product is the best option. The managing director however feels that some members of the recall team need to be operationally involved in the reverse logistics activities to ensure continual oversight and adherence to Woolworths’ requirements. What would most likely be the managing director’s main concern, considering the below factors are generally described as outsourcing disadvantages?
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