A firm is redesigning its distribution network to improve responsiveness in a highly volatile market while simultaneously reducing total logistics costs. Demand variability is high, and customers require shorter lead times. Which of the following strategic decisions would have the most significant impact on balancing customer service levels with total logistics cost trade-offs?

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Determining the optimal number, location, and role of distribution facilities within the network

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Implementing an advanced enterprise resource planning (ERP) system to improve information visibility

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Developing a supplier certification programme to enhance inbound material quality

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Revising internal performance appraisal systems to align employee incentives with organisational goals

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A firm is redesigning its distribution network to improve responsiveness in a hi...

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