A sharp rise in the cost of living causes local guests to reduce leisure travel and seek lower-priced accommodation. Which combination best identifies the environmental factor and an appropriate hotel response?

Question

Answer

Cultural factor; change the hotel’s staff uniform

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Economic factor; introduce value packages for price-sensitive guests

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Technological factor; replace receptionists with self-service kiosks

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Micro-environmental factor; ignore the change because it is uncontrollable

Crowdly

A sharp rise in the cost of living causes local guests to reduce leisure travel ...

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