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In the process of redesigning a night shift attendance system for factory worker...

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In the process of redesigning a night shift attendance system for factory workers, one of the team members proposes visiting the factory site, observing how the attendance process works, having casual conversations with some workers, and trying out the attendance device themselves. This approach is taken before the team draws any conclusions or proposes any solutions.

What stage of Design Thinking is most clearly represented by the team’s actions in this scenario?

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