9 So, we are developing surveys on our customer base  to send

it to customers.

8  That is why we would like hear about customers’ experience

.   7 Great service can fix any negative

experience.

6 That is why it is important to rectify problems and apologize with

mistakes. 

.  5 They also provide free word-of-mouth advertising

4 Happy customers often returns.

3 As our founder always said, “satisfaction breed loyalty

2 And good customer service is a key to customer happiness. 

1 Our success depends of customer relations.   

Mise en forme conditionnelle

Les exercices de mise en forme conditionnelle dans le TD donnent les réponses suivantes :

• feuille MISE EN FORME CONDITIONNELLE 1 : lettre S

• feuille MISE EN FORME CONDITIONNELLE 2 : la flèche pointe vers la droite

La lettre représentée est :