Questions Bank | Page 139005

Which sentence is correct?

c. If the food is bad, you can ask for your money back.

100%

a. If the flight will be cancelled, the airline will refund your money.

0%

b. If you needed any more information, I ask the manager.

0%

View this question

We weren’t satisfied with our holiday. The staff were ... and the rooms were ...

c. rude + dirty.

100%

b. excellent + useful.

0%

a. poor + wrong.

0%

View this question

Good customer service creates ...

c. customer satisfaction.

100%

b. customer strategy.

0%

a. customer complaints.

0%

View this question

Which verb does NOT go together with apology?

c. make

0%

b. offer

0%

a. satisfy

0%

View this question

Many customers are afraid to ... complaints.

a. handle

0%

c. make

0%

b. offer

0%

View this question

If you try to find a solution to a complaint ...

a. customers will not apologise.

0%

c. customers will get angry.

0%

b. customers will have a positive view of your company.

0%

View this question

Queries is another word for...

c. complaints.

0%

b. questions.

100%

a. information.

0%

View this question

Complete the sentence: 'You will get a discount ...

c. if you pay in cash

0%

a. if you will ask for one

0%

b. if you don’t complain

0%

View this question

If the service is not up to standard, we will ...

b. deal with the customer.

0%

a. ask for a query.

0%

c. reimburse you.

100%

View this question

If you are not satisfied with a product, you can ...

b. make an apology.

0%

c. offer some advice.

0%

a. demand a refund.

0%

View this question

Crowdly

Questions Bank (1536775 total)