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All of the following are characteristics which describe learning organizations EXCEPT:

Learning organizations are good at learning from experience

Learning organizations are good at studying customer habits to generate ideas

Learning organizations hire only employees who are willing to learn from past mistakes

Some companies choose to conduct formal retrospective meetings to analyze the challenges encountered and areas for improvement

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Strategy formulation answers the question:

How is strategy applied to me?

How do we execute a chosen strategy?

What should our strategy be?

Where does strategy fit in?

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Three different types of planning used in the function of management are:

job design, job enrichment, and teamwork.

strategic, organizational design, and operational.

strategic, tactical, and operational,

strategic, organizational design, and job design.

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Using Porter’s analysis, firms are likely to generate higher profits if the industry includes which of the following feature?

Difficult to enter

Unlimited rivalry

There are many substitutes

Buyers are strong

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A difference between management and leadership can be defined in the following way:

Management is a position of authority or power, and leadership is inspiring action taken by others

Management is human capital, and leadership is directing staff

Management is getting things done, and leadership is deciding what needs to be done

Management is getting things done, and leadership is inspiring action taken by others

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Why should managers understand that their visual perception can be biased?

Managers rely on their visual perception to form their opinions about people and objects around them.

Managers are prone to errors and biases when perceiving themselves.

Bias in visual perception tends to interfere with customers' purchasing decisions.

Managers have a tendency to compare and contrast objects and people to each other.

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The performance plan will include a section that identifies all of the following EXCEPT:

Expectations of how employees deal with problems

How proactive the employees are in respect to changing work

How the employees interact with internal and external customers

The reward or promotion objectives

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The most important thing organizations can do to prepare employees prior to change is:

Provide employees with HR support in the event they choose to leave the organization.

Effectively communicate the pros and cons of the expected change.

Allow employees to participate

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Personality is a modest predictor of actual job performance, but a much better predictor of:

High quality relationships

Citizenship behaviors

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Controlling consists of the following steps EXCEPT:

Write a mission and vision statement

Compare actual performance against standards

Establish performance standards

Take corrective action

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