Instructions: After completing the test, reflect on your performance and mark yourself from 1 to 5 for each statement (1 = very poor, 5 = excellent).

Match the words with explanation: 

1. A follow-up email is usually sent to:

2. Motivation helps staff to:

1. Why is following up important in business communication?
2. Name two ways to motivate staff in a company. 

What is team building?

Name two key actions in team building.

Communication is important in teamwork.

Team members should avoid sharing ideas.

Team building is a strategy to develop groups into real teams.

In a team people may work in different locations.