A. Shared only with senior project managers

C. Shared with all parties involved

D. Given verbally

B. Archived and ignored

A hierarchical decomposition of project work into manageable component

A linguistic quality control checklist

A financial cost summary

A style guideline

C. Avoid sharing client feedback with vendors

A. Collect feedback only from long-term clients

B. Have a process for client feedback and corrective action

D. Use a fixed feedback form for all clients

C. After the client has reviewed the files properly

A. Within minutes of delivery

D. Only if the client complains

B. Within hours

C. Offering free revisions to all clients

B. Actions to eliminate causes of nonconformity

A. Fixing only stylistic problems

D. Punishing the vendor for errors