A higher automation rate usually improves operational efficiency

Automation rate is an Innovation and Technology KPI

Automation rate is a Customer Experience KPI

If 40 out of 1000 processes are automated, the automation rate is 40%

If 40 out of 100 processes are automated, the automation rate is 40%

Real-time

data analysis requirements

Vulnerability

to cyberattacks

Reduction in market

intelligence

Improved operational

efficiency

Customer experience

Workforce productivity

Data collection

Business processes

CLTV never changes over time.

CLTV changes based on each customer's average order value.

CLTV increases if customers stay longer with the company.

CLTV has no relation to customer retention.

CLTV can guide how much to invest in acquiring new customers.

By increasing data collection efforts

By providing real-time insights and decision-making support

By restricting access to data

6%

4.5%

3%

6%