Indicate whether the following statements about performance management are True or False.

Read the scenario and select the best response.

Thandi receives a written warning for repeatedly missing deadlines despite coaching. She feels this is unfair.

What should Thandi do first according to grievance procedures?

Read the scenario and select the best response.

Sihle’s workplan shows that two deliverables are behind schedule. His supervisor notices this early and schedules a meeting to discuss support and corrective actions.

What is the primary purpose of this meeting?

Even small actions by public servants can contribute to national development goals if they are planned and executed responsibly.

Jane is planning a community health project in a rural area. She notices that the community has limited access to clinics and poor infrastructure. 

What is the best approach to ensure the project makes a real difference?

Project planning ensures that your work is well-organised, accountable, and effective.

The question is based on this scenario:

The Department of Basic Education is running a program to improve reading skills for Grade 3 learners in underperforming schools. The program includes teacher training, reading support classes, and distribution of reading materials.

Match each step of project planning with the most relevant example.

Outcomes-based planning helps us see how daily tasks contribute to bigger changes. 

The question is based on the following scenario:

The Department of Basic Education wants to improve reading skills for Grade 3 learners in underperforming schools. They plan a programme that includes teacher training, extra reading classes, and distributing age-appropriate books.

Match each planning term with the correct example from the scenario.

Why is it important for public servants to know about the people they serve, what they need, and the things that make life easier or harder for them? For example how poverty affects people, the unemployment rate, and differences between urban and rural areas.

Why is it important for public servants to understand democracy?

South Africa contributes to the Sustainable Development Goals. Which of these is an example of supporting Goal 13: Climate Action?