Give the synonym of the underlined words

(write only ONE word)

Young ladies are crazy about (trendy and stylish)………….clothes. They wear anything new and modern

Ask a question about the

underlined word:

(write the whole question)

Alex eats a lot

of couscous every

Friday

Put the verbs between brackets in the correct form

(Write ONLY the verb NO capital NO punctuation)

If the company manager (have)

Grammar

Fill in the blanks with an appropriate preposition (1 Pt. each)

Grammar

Choose the best reported speech form for each sentence (1 pt. each)

"I was shocked to hear about the death of

Yannick?"

COMPREHENSION

Exercise 2/ Find the synonym of the following words from the text ? (1 Point each.)

2/ Check ( Para 2 ) : ............................................

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Take a Tip from Restaurants

By Adrian Furnham

Why do we tip waiters, hairdressers and taxi drivers but not nurses and shop assistants? According to research in the US, more than 90 percent of restaurant diners tip their waiter or waitress about 10 percent of the bill. Tips are often a large part of the income of waiting staff. Research shows that, to get tips, some things work and others do not. There are three main factors which can increase tipping.

The first is contact between customer and waiter or waitress. It includes touching the customer politely on the arm, bending down so your eyes are at the same level as his, extra visits to the table to check that everything is OK. Smiling when greeting the customer and being pleasant. Being helpful and warm makes a big difference. Introducing yourself by name. Even things like writing ‘thank you’ or drawing a cartoon on the bill are effective.

             The second factor is speed. There are three occasions during the meal when speed is important: bringing the menu and drinks and taking the food order, bringing the food; and bringing the bill. It is important to get the speed right. The trick is to understand what the customer wants. A business lunch may be quick or slow: get the timing right and the tip increases. The third factor is giving small gifts-a free aperitif at the start of the meal or a chocolate with the bill.

From The Financial Times

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Comprehension

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Millennials (those born between the early

1980s and the early 1990s) make up a huge part of our workforce but they seem

to lack loyalty to the companies and the leaders they work for. They represent

more than forty thousand. Multinational companies are noticing larger turnover

rates of millennials as employee retention rates fall. This report looks at the

findings of two large-scale surveys on the mindset of the millennial generation

and explores how organisations can strive to address these needs, increase

employee engagement and encourage retention.

Research

In a global survey conducted by

PricewaterhouseCoopers (PwC), more than 40,000 millennial (born between 1983

and 1993) and non-millennial responses were collected on the topics of workplace

culture, communication and working styles, pay structure, career development, work–life

balance, etc.

In a separate global survey conducted by

Deloitte, more than 10,000 millennials articipated in a study about their

perceptions of the threats and opportunities in the complex world of work.

Key findings

• Millennials are as committed to their

work as their more senior colleagues.

• Millennials value interesting work and a

good work–life balance. They do not believe

that excessive work demands are worth

sacrifices in their personal lives.

• Millennials want flexibility in their

working hours and are willing to give up pay increases and promotions for a

flexible working schedule. They believe that success should be measured by

productivity and not by the number of hours they are seen in an office.

• Millennials want to feel supported and

appreciated by their company and their superiors.

• Millennials want more opportunities to

develop their skills. These include technological skills, teamwork and

interpersonal skills.

• Millennials believe that businesses and

business leaders should contribute to the improvement of society and they are

more likely to be loyal to a company with strong ethics.

Recommendations

Organisations and managers wanting to

retain millennials should consider:

• monitoring their workload and

satisfaction levels with their work–life balance

• creating a flexible work culture where

employees have more control over their working hours and their work location

• providing meaningful work and interesting

opportunities

• offering help and support in continuing

professional development

• changing the organisation’s goals from

being mainly about profit-making to motives that address social concerns and

solve wider societal problems.

Choose the word or expression from the list that matches each

definition. 

Vocabulary

Tick the word that does not form a word partnership

with the word below

Consumer :

Give the correct answer in LETTERS/ not in digits

what is 3.5 % in English

Comprehension

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Have you got the skills you need

for the 21st-century workplace?

We need to develop all kinds of

skills to survive in the 21st century. Some, like ICT skills and knowledge of

the digital world, are taught explicitly in schools in the UK. Here are five

less obvious ones for you to think about. These are the sorts of skills that

employers may ask you questions about in interviews, so it’s a good idea to

think about how good you are in these areas. What are your strengths and

weaknesses?

Imagination

In the age of technology that we

are living in now, it is no longer enough to keep on making the same products.

Employers need people who can imagine new approaches and new ideas.

Think: Think of an object or

gadget you use every day. How could it be improved? Can you think of three

improvements?

Problem solving

Employers will value workers who

are able to see problems before they happen and come up with creative

solutions.

Think: Imagine you are organising

an end-of-term social event at school. Think of some problems that you could

face. Can you think of any solutions?

Communication skills

Workers will have to be good

communicators. They will have to be able to negotiate and discuss key issues

and also write in a clear way without using too many words.

Think: How do people communicate

with each other in the 21st century?

Critical analysis

Employers want workers who are

able to recognise the difference between information that can be believed

and false information.

Think: Use the internet to find

out three facts about a celebrity or famous figure. Can you verify the

information by checking other websites?

Decision making

Individual workers have a growing

amount of responsibility. It is important to be able to evaluate a situation

and be confident in making a decision.

Think: Which three things could

you do to (a) be healthier (b) do better at school and (c) help others? Make a

decision now to do at least one of these things. Then … just do it!

Choose the word or expression from the list that matches each

definition