to help with any incorrect assumptions of  requirement 

to help with any misinterpretation of requirements

to help wth any misunderstandings of requirements

to learn what clients really want, not what they say they want or what we think they should want

to help ensure solutions meet the client's real problem and not just a symptom of it

Some people are proud or private, others are shy and easy to embarrass, so will not share every detail 

Participants don’t know exactly what is relevant for the interviewer

Human memory is flawed

A system which assembles, stores, processes and delivers information relevant to an organisation in such a way that the information is accessible and useful to those who wish to use it.

A system which assembles, stores, processes and delivers information relevant to  society in such a way that the information is accessible and useful to those who wish to use it.

It will always involve computers

When starting up a new team

When a new person joins an existing team

When there is a need to revisit team ways of working

they visualise progress of a project

they stop people working on the same tasks

they allow many members to work on the same task

they ensure the team can see what each team member is working on