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BEX2000 - Digital technology and business - S1 2026
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The 6th Street Phygital Store case shows how data is used to coordinate operations across different parts of the business. uses system data from multiple departments to plan staffing and inventory for the next day. If decisions are based on available system data, which situation would require the most careful judgement?
The 6th Street case highlights how staff use system-provided information to support real-time decisions in-store. uses system-generated customer and product data to recommend items during an in-store interaction. If decisions are based on this system-provided data, which issue would be most difficult to detect but most important to manage?
The 6th Street Phygital Store case shows how data from online and in-store systems is combined to support decisions across the customer journey. reviews combined sales and customer activity data from both online and in-store systems to decide which products to restock. If the manager relies on this combined data, which issue would require the most careful attention?
The 6th Street operating model uses analytics to support rapid decision-making across fulfilment and customer touchpoints. If a relied on short-term predictive models to plan daily staffing and delivery capacity, which outcome would be most difficult to detect but most important to monitor
In the 6th Street context, planning decisions are coordinated across multiple locations to support fast fulfilment and consistent availability. If a used centralised predictive forecasts to set store-level stock targets , which issue would require the
The 6th Street phygital model relies on data-driven planning to align inventory and fulfilment across online and in-store channels. If a used predictive analytics to forecast weekly demand for each store, which risk would require the most careful managerial judgement
Phygital models often rely on connected devices to link physical activity with digital systems, as seen in the operational context of the 6th Street case. If a introduced IoT sensors to monitor stock movement and equipment usage in real time, which factor would most strongly determine whether the technology improves decision-making?
The 6th Street case highlights how digital systems support coordination across locations and channels. If a moved core operational systems to the cloud to improve scalability and flexibility, which concern would require the most careful managerial judgement
Phygital operating models like the one described in the 6th Street case often involve multiple parties coordinating transactions and records across systems. If a considered using blockchain technology to track product origin and payments between suppliers, which issue would most strongly determine whether blockchain is an appropriate solution?
Phygital approaches like the one described in the 6th Street case can reshape how organisations interact with users across physical and digital channels. If a adopted a similar service model, which ethical consideration would matter most?