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GBU100 Business Communications - 2026 Semester 2

GBU100 Business Communications - 2026 Semester 2

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27. A professional email avoids slang and emojis. This shows:

Professional tone

Social media use

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A lecturer wants students to access weekly instructions whenever they are available. Which communication method is most appropriate?

Asynchronous communication through the learning platform or weekly email

Synchronous communication requiring every student to attend at the same time

Informal verbal communication with no written record of the instructions

Private social media messaging without clear academic structure or access

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15. An argument in writing requires:

Evidence and reasoning

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A student is preparing an academic presentation on a research topic. Which organisation is most appropriate?

Greeting, sales claim, price comparison, and final customer purchase request

Problem statement, product demonstration, payment terms, and client contract

Personal story, unrelated opinion, audience activity, and informal closing joke

Introduction, main points with supporting evidence, and conclusion or recommendations

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Understanding the impact of total personality in communication shows that

Personal identity plays no role in relational communication outcomes

Personal identity ensures messages remain objective and constant

Personal identity limits the ability to create shared meaning

Personal identity shapes how messages are interpreted and expressed

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A team must share updates on a complex project. Based on communication types, the most effective approach is

Use organisational announcements with no possibility of feedback

Use group communication to coordinate shared project information

Rely solely on intrapersonal reflection to plan the next steps

Communicate only through mass media to ensure broad audience reach

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A student preparing a group presentation needs to ensure clear collaboration. Based on communication types, they should

Focus exclusively on mass communication to share updates

Use group communication to coordinate content and delivery

Use only intrapersonal reflection to improve teamwork

Rely on organisational communication for all decisions

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Explaining the impact of interruptions shows that

Managing interruptions eliminates all possibilities of distraction

Managing interruptions reduces overall productivity by limiting breaks

Managing the environment and mindset supports sustained focus

Managing interruptions ensures multitasking becomes unnecessary

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Explaining Barnlund’s view highlights that

Communication is fixed, linear and separated from personal traits

Communication is dynamic, circular and deeply tied to identity

Communication is predictable, stable and easily reversible

Communication is purely behavioural without emotional influence

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A team meeting becomes unproductive due to conflicting opinions. Applying negotiation and conflict resolution, the leader should

Facilitate discussion to align differing perspectives constructively

End the meeting immediately to avoid further disagreement

Require each person to submit written opinions instead

Encourage silence to reduce visible conflict among members

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