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HRCA 1191 - Interpersonal Communications (202540-40790, 43061) Grefiel
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How would you describe the family member's feeling at the END of the conversation?
The family member felt seen and heard.
The Unit Coordinator tells the family member what she can do to help.
The Unit Coordinator does not summarize what the family member has said.
The Unit Coordinator uses a tone that is respectful and attentive.
What does the Unit Coordinator do to make sure she understands?
The Unit Coordinator shows active listening in her face.
How would you describe the family member's feeling at the BEGINNING of the conversation?
The Unit Coordinator allows for the family member to speak and not jump in too much?
Why is the family member talking about her mother?