Hearing

Attending to verbal and non-verbal messages

Pretending to listen while you daydream

Waiting for your turn to respond

She repeated the word, smiled and nodded.

She gave another definition of the word to be sure she understood.

She smiled and nodded and continued the conversation.

She asked for the definition.

She repeated the word with rising intonation.

 She repeated part of the word.

She repeated the word with rising intonation.

 She repeated part of the word.

 She asked for the definition.

false

True.

wasted time.

learned that Mrs. Duncan uses a walker.

understood the best care for Mrs. Duncan.

asked Monica about brushing Mrs. Duncan's hair.

asked Monica if she had time for a quick question.