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MNO3701-26-S1

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Which statement is correct

Currently, quality is

everybody's business. Most businesses now realise that high-quality products

and services can give the organisation a considerable competitive edge.

✅

The most significant

quality gap and the one that the production/operations management function is

primarily responsible to prevent is the customer's/client's specification or operation's

specification gap, where there is a mismatch between what the customer/client

thinks he/she is getting and what the operation thinks the customer/client

wants.

❌

Quality is like beauty – it

is in the eye of the beholder (people perceive it differently).

❌

The operation's view of

quality is primarily manufacturing based and focuses on error-free products.

❌

The organisational

responsibility for closing the actual quality-communicated image gap lies with

the production/operations function because it is not providing the quality of

product/service that customers/clients expect.

❌

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Which

of the following is

NOT a cost associated with quality?

a Opportunity

cost

b Prevention

cost

c Appraisal

cost

d Internal

failure cost

e External failure cost

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The

inventory record (item master file) shows the following planning factors:

batches are set at quantities of 25, safety stock is set at 5 handles, the

available inventory is 90 and the lead time for orders is 2 weeks. When will

the

first and second orders be issued?

First order = week 3,

second order = 4

❌

First order = week 1,

second order = 3

❌

First order = week 2,

second order = 3

✅

First order = week 4,

second order = 5

❌

First order = week 1,

second order = 4

❌

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Material

requirements planning (MRP) is used to plan and control material requirements.

The master production schedule (MPS) for three sizes of the screwdriver is

given in the table. All three screwdrivers (2 mm, 7 mm and Star 5)

use the same handle. The available stock is 70, orders are placed in batches of

20 and the safety stock is set at 2. Lead time is 2 weeks.

Item	Week
1	2	3	4	5
2 mm	10			10
7 mm	18		18		18
Star 5	8	8	8	8	8
MPS	36	8	26	18	26

which week is the

second planned order?

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Which option is incorrect

regarding TQM?

TQM holds that all parts of

the organisation have the potential to contribute to quality.

❌

TQM takes an

organisation-wide perspective.

❌

TQM discourages the balance

between different types of quality cost.

✅

TQM puts customers at the

forefront of quality decision-making.

❌

TQM is a very important

concept in production and operations management.

❌

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Which

of the following can be defined as a project?

a Designing

an aircraft

b Producing

a television programme

c Refurbishing

of a hotel

d Planning,

organising and running a major international sports event

e A set of activities with a

defined start point and a defined end state, which pursues

a defined goal and uses a defined set of

resources

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According

to the AoN diagram as per the table, identify the LF for activity E and the EF

for activity F, respectively:

Activity	Duration	Immediate follower
A	1	B, C, D, E
B	3	F
C	4	F
D	2	F
E	4	F
F	4	G
G	1	-

LF for activity E is 4; EF

for activity F is 4

❌

LF for activity E is 4; EF

for activity F is 9

❌

LF for activity E is 5; EF

for activity F is 9

✅

LF for activity E is 5; EF

for activity F is 4

❌

LF for activity E is 1; EF

for activity F is 1

❌

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Which

of the following are typical problems experienced during the implementation of the

enterprise resource planning (ERP)?

a The level of outside

expertise required will be more than anticipated.

b The total cost is likely to

be underestimated.

c The changes required to

business processes will be greater than expected.

d There will never be enough

training.

e Controlling the scope of the

project will be more difficult than expected.

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Activity	Duration	Immediate follower
A	1	B, C, D, E
B	3	F
C	4	F
D	2	F
E	4	F
F	4	G
G	1	-

From

the AoN in question 1 (above) , identify the activity (activities) with slack:

a Activity A

b Activity B

c Activity C

d Activity D

e Activity E

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Which option

regarding operational TQM is

correct?

TQM means the involvement

of the organisation's chairperson.

❌

TQM stands for "team quota

measurement".

❌

TQM means meeting the

requirements of the customer.

✅

TQM entails compliance with BEE (black economic empowerment) policies.

❌

TQM is only applicable to

the operations department of an organisation.

❌

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