Listening. 

Part Two.

• Look at the notes below 

• Some information is missing 

• You will hear a manager telephoning Human Resources about vacancies in his department.

 • For each question 9-15 fill in the missing information in the numbered space using a time, numbers or letters.

Customer Services Vacancies

Number of vacancies:                                          (9)  ........................... telephone operators

8. Which chart shows the company's market share this year?

5. What’s the new time for the meeting?

6. Which product has been the most successful?

3. Where is Mike going to take the visitors first?

7. What is the purpose of the meeting?

4. Who is Anne going to write to?

2. What kind of packaging do they decide to use? 

Listening  Part One.   

For each question 1-8, you will hear eight short recordings. Choose one letter (A, B, C) for the correct answer. 

1. Which chart is correct?

Writing

46. Your assistant Brian would like to attend an IT training day, and has asked your permission to go.

Write a Note to your assistant (30-40 words): 

• refusing his requests;
• explaining the reason for your decision;
• saying which training course he could attend instead.