The article says the majority of bulk water supplied is “lost to leaks, theft, and mismanagement”. Using the concepts of efficiency and effectiveness, how would you classify this outcome?

Question

Answer

Efficient but not effective, because it processes many transactions but achieves poor outcomes.

Answer

Neither efficient nor effective: it wastes more than half the water it buys (inefficient) and fails to deliver water to all residents (ineffective).

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Effective but not efficient, because water reaches some residents despite high losses.

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An unavoidable infrastructure challenge that would be unfair to measure in terms of efficiency and effectiveness.

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Both efficient and effective at management level, but individual employees are inefficient.

Crowdly

The article says the majority of bulk water supplied is “lost to leaks, theft, a...

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