In 2019,

Sappi, a global diversified wood fibre company, collaborated closely with the

world’s largest food and beverage company, Nestlé to support the launch of

the 

Mark Sarohi

was responsible for planning, making sure the project stays within budget and

most importantly, that organisational resources are optimally used. He compiled

work-breakdown structures and had to monitor the progress of his team. He

worked closely with three supervisors and the various employees that reported

to them, keeping them motivated as a team and stimulating positive teamwork.

The supervisor in the production division, Mathias Glade, is especially adept

at driving and motivating his team, thriving under pressure and easily

overcoming any difficulties that might occur. He sees his team as self-managing

and makes sure team members feel empowered and trusted and have enough

responsibility and autonomy. For his commitment to the project and his team,

Mathias received the employee of the year award in 2020 at the annual factory

closing.  

Mathias Glade’s

handling of his team represents the _____ balance scorecard dimension.