While performing a user-focused usability test of a webshop, which problems are considered usability problems?

2 Points

Question

While performing a user-focused usability test of a webshop, which problems are considered  usability problems? 
 
 2 Points

Answer

The user misses the existence of a feature, like a search function, because it is placed in an unexpected location.

Answer

The user hesitating and having to look through the interface several times, before seeing the category they were looking for.

Answer

The user points out that the task takes too long to complete.

Answer

The user accidentally empties their shopping cart, while trying to remove just a single item.

Answer

The user struggles to follow the think-aloud protocol because they are focused on the task.

Answer

The user uses a time-consuming solution for the task, not realising there is a much faster option.

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