You receive a phone call from a phone number you are not familiar with. The caller claims to be an employee of your company and even gives you his name but claims he has left his computer at home. He says that he needs to get in touch with his manager urgently and asks you to give him contact details of this specific person from the company address book. Which of the following best describes the most appropriate action from your part in this situation?

Question

Answer

c.  Validate the claimed identity of the caller by checking if he knows information only real employees would, but ultimately do not give him any information, then immediately report the call to the company security team.

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b.  Do not give him any information, but since calls like this are common and are difficult to trace, you just ignore this.

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a.  Transfer the call to the team which he claims to belong to.

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d.  Give him the information on that specific person since not giving it may adversely affect the business of the company.

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e.  Only give him this specific person’s email address and not any other details such as the person’s mobile phone number.

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You receive a phone call from a phone number you are not familiar with. The call...

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