Timber Town, a mid-sized manufacturer, has been working with a key supplier, Log...
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Timber Town, a mid-sized manufacturer, has been working with a key supplier, Logic Supplies to implement a new materials management system aimed at improving efficiency and reducing costs. During the implementation phase, Timber Town encountered several issues, including order inaccuracies and delays in delivery. Recognising the impact these mistakes may have on their relationship, the supplier relationship manager at Timber Town decides to address the situation directly with Logic Supplies in an upcoming meeting. Why is it important for Timber Town to admit mistakes and learn from them during change in buyer-supplier relationships?