While manning the help desk, you get a call from Bryce in sales complaining that he can’t print and every time he clicks on the shared network drive, his computer stops and freezes. He says he thinks it’s his hard driver. What would be a good follow-up question or statement?

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Bryce, you’re an idiot. Don’t touch anything. I’ll be there in five minutes.

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First, it’s not a hard driver; it’s a hard drive. It doesn’t have anything to do with the shared network drive or printing, so that’s just not right.

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Okay, let’s take this one step at a time. You seem to have two problems, one with printing and the second with the shared network drive, right?

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When could you last print?

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While manning the help desk, you get a call from Bryce in sales complaining that...

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