A market researcher calculated the variance of customer satisfaction ratings (on a scale from 1 to 10) as 3.2.

How should this value be interpreted?

Question

A market researcher calculated the variance of customer satisfaction ratings (on a scale from 1 to 10) as 3.2.  
 
 How should this value be interpreted?

Answer

Customers typically rate satisfaction 3.2 points above or below the mean.

Answer

None of the options is correct.

Answer

This value measures variability, but it cannot be directly interpreted in its current form.

Answer

The variability in satisfaction is quite moderate.

Answer

Most customer ratings differ by about 3.2 from the mean.

Crowdly

A market researcher calculated the variance of customer satisfaction ratings (on...

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