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Francis closely monitors customer reviews on Google for his landscaping business...
✅ Перевірена відповідь на це питання доступна нижче. Наші рішення, перевірені спільнотою, допомагають краще зрозуміти матеріал.
Francis closely monitors customer reviews on Google for his landscaping business. Most customers post high praise for his work; however, today he discovered an extremely negative review posted by someone claiming the name “Superman.” Clearly, this is a fake name, and Francis has no way of following up with the person to determine what he can do to resolve the problem or even to know if it’s a real customer. This is an example of __________.
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