A bank requires customers to provide identical information
to four departments before a loan can be approved. Which process redesign
response would be MOST appropriate?

Question

Accepted Answer

Integrate
the process and eliminate unnecessary duplication and hand-offs

Answer

Increase
the number of approval stages

Answer

Introduce
additional customer verification forms

Answer

Require
customers to communicate independently with every department

Answer

Increase
the number of employees involved in the process

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A bank requires customers to provide identical information to four departments ...

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