The effects of the COVID-19 outbreak were felt throughout the world. People

were buying more and more from companies such as Takealot and less in actual

shops. Checkers, one of the Shoprite Group brands, started the 60/60 service,

where customers can shop online in 60 seconds and have it delivered within 60

minutes. Nancy Smith, staff manager at one of the Pretoria East branches, said

that “employees who volunteered to act as a ‘shopper’ say that it takes more

effort to balance ‘shopping’ on top of their other responsibilities, but the

additional money comes in handy because many of their relatives have lost their

jobs during the pandemic.”  Based on

Blake and Mouton’s leadership grid, Nancy Smith exhibits __________ management

style.