An organisation wants to achieve operational excellence
rather than merely obtain a quality certification. Which strategy BEST reflects
this objective?

Question

Accepted Answer

Integrate leadership, strategy, people, processes,
measurement and continuous improvement to create sustained organisational
performance

Answer

Concentrate
on final inspection and defect detection

Answer

Focus
exclusively on reducing operating costs

Answer

Focus
primarily on passing external audits

Answer

Transfer
quality responsibility to the quality department

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An organisation wants to achieve operational excellence rather than merely obta...

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