The importance of production and operations management (POM) and the operations system becomes clear when your life depends on it. No airline passenger would want to know that some airlines, airports or aircraft are bad and some are good. There should only be one standard of excellence, especially when a plane is airborne. To ensure that a standard of excellence is achieved by an airline, it is necessary to engage in quality planning and control. Which one of the following best represents the aim of quality planning and control?

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To determine if the quality of the inventory purchased is sufficient to manufacture or deliver the service as required by the business.

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To define the quality of products or services in terms of what the customer expects of the product or service.

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To ensure that the products or services that are manufactured or provided conform to or satisfy design specifications.

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To ensure that the entire business contributes to the quality management objectives.

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