Everything changes. While you used to attract a bit older customer segment, these people do not order food through the internet platforms. You have had to change your menu more frequently to retain your customers and work together with the internet platforms as your channels. All of this means that you have had to become much more active on social media and had to lay off your waiters. Overall this impacted your cost and revenue structure significantly.

None of the building blocks were impacted. You just earned less, as people did not order drinks.

Your channels, your key partners and your key resources: rather than selling through your own restaurant, you now sell through internet platforms, who become key partners. As a result, you no longer have waiters.

Your channels and your key partners: rather than selling through your own restaurant, you now sell through internet platforms, who become key partners.