Transnet is a state-owned holding company with six divisions, namely Transnet National Ports Authority, Transnet Port Terminals, Transnet Freight Rail, Transnet Engineering, Transnet Pipelines and Transnet Properties. Although each division tends to act as an independent business unit, they must all stay focused on the goals set by Transnet’s top management. The key to keeping each department focused on Transnet’s goals is _____________________.