Kinship Social Services manages out-of-home care placements for children in New South Wales. Case workers carry statutory responsibility for child welfare and must balance administrative compliance requirements with relational care work. High administrative burden has been identified as the primary driver of case worker burnout. The agency director wants to retain case workers and restore service quality without reducing compliance standards. Which people management approach BEST addresses this challenge?

Question

Answer

Increase case worker salaries to compensate for the administrative burden and create a financial retention incentive that competes with less administratively demanding roles in the sector

Answer

Invest in administrative support roles and technology automation to remove low-judgment administrative tasks from case workers, preserving their time and emotional capacity for the high-stakes human service work that requires their professional skill

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Advocate with government funders for a reduction in compliance reporting requirements, removing the source of administrative burden at the policy level rather than managing its effects at the organisational level

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Introduce a peer supervision model in which experienced case workers take on reduced caseloads to mentor newer staff, distributing the emotional labour of complex cases more equitably across the team

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Kinship Social Services manages out-of-home care placements for children in New ...

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